We aim to dispatch all orders within 24 hours on a next day delivery (mainland UK only, subject to postcode. So please allow up to 5 working days to receive your order if you aren’t within our selected postcodes). Please do contact us if you are not sure your postcode qualifies.
If you placed your order more than 5 working days ago, please get in touch via email at firstname.lastname@example.org or call us on +44 (0) 1953 668 968 and will give you an update on your order. Our customer service opening hours at Monday – Friday, 9:00am – 5:00pm.
You can contact us via phone on +44 (0) 1953 668 968 or via email at email@example.com. We aim to respond to email enquiries as quickly as possible. Our customer service team is open from Monday – Friday, 9:00am – 5:00pm.
Because of our fast turn-around, unfortunately, you cannot change the delivery address once you have placed an order. If you would like to contact us, we will try and help you the best we can on +44 (0) 1953 668 968.
You have 30 days from the date of payment to return your product. If you wish to do so, please get in touch as soon as you can on +44 (0) 1953 668 968. If the product does not meet your requirements, it will only be accepted if the product is in an unused resellable condition and it’s in its original packaging with proof of purchase.
If you have another question that’s not answered on our site, either contact one of our friendly customer service advisors on +44 (0) 1953 668 968 or use our “contact us form” https://www.rk-worldwide.com/contact/
Unfortunately, we don’t ship outside the UK at the moment, however, we have plans for it in the future!
We accept most credit and debit cards via Stripe. Alternatively, you can pay via PayPal. If you encounter any difficulty during the payment process online, please call us and we can take a telephone payment on +44 (0) 1953 668 968.